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Customers accessing and using our website represent that they agree to the following Terms and Conditions. Our company aims to provide professional packaging and good-quality printing services in the United Kingdom. These terms help manage the relationship between our Company and the customers. If any part of these stated terms is not acceptable, you can immediately discontinue using this website and its services.
Apple Custom Boxes holds the right to modify, update, or alter these terms at any time without notifying or informing earlier. Which is why we recommend our users review our page regularly so they can stay informed about any changes made.
All content present on our website, which includes text, photos, brand logos, images, software, and data, is owned by Apple Custom Boxes or our content suppliers. We aim to protect this material with the help of UK and international copyright laws.
Prohibition: Copying, reproducing, modifying, or distributing the website content without written consent from our Company is strictly not allowed.
Customer's artwork: Providing us with your artwork or designs for printing shows that you allow us to use your design for preparing your order. Apple Custom Boxes accepts no responsibility for copyright violation which would result from the material supplied by the customer.
Users must agree to use the services according to the law only once they visit the website. Any material that is uploaded, shared, or shown through our platform must be legal, and should not be offensive, or violate the rights of any other parties.
Our Company does not remove all materials shared by the customers, but we do have the right to refuse providing service or discard any content that is unethical, unlawful, abusive, or that harms anyone in any way. Apple Custom Boxes is not considered responsible for unethical content shared or submitted by the customers.
A contract is formed once the order has been submitted and payment has been made; this contract forms between Apple Custom Boxes and its customer. Right after the process of production is started, which consists of different stages that help us ensure quality and accuracy:
Stage 1: Customers place an order, make a payment, and get it verified.
Stage 2: Our design team studies the design that’s been submitted and starts preparing it.
Stage 3: The design is then transferred to the printing team and manufacturing unit.
Stage 4: The order is packed and then collected by the shipping team for delivery.
Once your order enters the printing phase, which is Stage 3, you can no longer make changes to dimensions, materials, or design that you selected previously.
If cancellations are made, the customer is expected to pay charges based on what manufacturing stage the order has reached. It is due to the detailed customization and high-quality packaging that we provide.
Before Stage 1: The orders that get canceled before the process has started can get a full refund.
Stage 1 Cancellation: Once manufacturing has been started and is in its initial stage, a fee of 25% of the total order amount is taken just to cover the bank charges and administrative handling.
Stage 2 Cancellation: During this stage, a 50% of the total amount is deducted to compensate the efforts made by the design team and preparation time.
Stage 3 Cancellation: At this stage, manufacturing has started. If you make a cancellation, it is possible, but with a 70% deduction. Cancellation is not guaranteed once the printing process has been started.
Stage 4 Cancellation: This is the last stage where orders that are in the shipping phase cannot be canceled or refunded.
As we make every order customized to the specific requirements of our customers, which is why returns or exchanges are not possible. The main focus is on accuracy and amending any faults.
Error confirmation: If our Company confirms that there's a fault in the order, for example, the finished product is not similar to the approved design shared online, then a 100% reprint of the order will be provided by us.
Reporting duration: Any faults, damage, or missing items must be reported within 3 business days because claims made after this duration will not be considered.
Refunds: As mentioned earlier, no refunds will be provided once manufacturing has been done. Only if there are faults in the order will we remake the order.
Apple Custom Boxes aims for perfection; however, the Company will not be responsible for errors caused by:
Errors, issues, incorrect margins, cracks, or folds in the work or files submitted by the customers. We will also not be held responsible for minor color differences between digital and physical ink colors.
We provide a sample to get your approval before printing begins. So you can confirm if any changes need to be made.
Digital vs. Physical: Please note that screen colors (RGB) have a slight difference from the printed ink (CMYK). We use CMYK and the Pantone color matching system, though a slight change is still possible.
Final Approval: Approving the digital sample helps us make an accurate order. Our company will not be responsible for errors that were present even after the digital sample approval.
We provide Free delivery in the UK.
Estimated Dates: The delivery dates we provide are estimates. We make sure to deliver order timely but we are not responsible for late deliveries caused by shipping companies due to weather issues or customs delays.
Failure to Take Delivery: If a delivery does not get completed due to incorrect location or the receiver being unavailable, re-delivery fees may be applied.
Size: Dimensions may be different by plus or minus 3-5mm due to the die-cutting and folding process.
Quantity: Our company will charge you only for the quantity that gets delivered to you; we won’t undercharge or overcharge you.
Weight & Thickness: The thickness and width of the card or corrugated board may slightly be different based on the material that you choose.
Our company, Apple Custom Boxes, will not be responsible for failures that result from circumstances beyond human control. This includes acts of God, rains, strikes, power failures, or global supply network issues.
For queries related to these Terms and Conditions, you can communicate with our administrative team via the contact details on our Contact Us page.
Once you proceed with an order, it means that you acknowledge reading, understanding, and agreeing to these Terms and Conditions.
